Client Management Platform for Dental Clinics
A bespoke CRM solution for dental clinics in the United Kingdom that optimizes key processes and enhances patient management speed and quality.
A UK-based startup aiming to introduce the latest industry trends and enhancements to the dental sector, simplifying onboarding, appointment management, consultations, and other processes for clinics, dentists, and their patients.
CHALLENGE
Our client required an advanced digital solution to streamline dental assessment, scheduling, and other crucial processes, such as appointment management for patients, doctors, and clinic administrators. They asked us to implement a specific set of functionalities and features into their future CRM solution, ensuring maximum efficiency and convenience for both patients and staff.
SOLUTION
In just nine months, we developed a highly efficient solution from scratch that fulfilled the client’s vision and core platform requirements.
The system we built for the client is an experience-enhancing web platform with a responsive mobile version for patients and a user-friendly admin panel for administrators. The admin panel has multiple access levels and roles for efficient data management and safety. Managers can easily create profiles for new administrators and dentists, handle appointments and requests, collect relevant patient statistics, and more.
The patient-facing user panel enables individuals to select dentists, schedule appointments, fill out questionnaires, upload photos, and submit and cancel requests, among other functions.
IMPACT
Our team built a custom white-label solution for a client in the dental industry. This custom CRM platform has already assisted numerous UK clinics in creating a better experience for their patients and employees by:
- – Digitizing and streamlining all administrative tasks for dental clinic staff;
- – Effectively scheduling appointments and addressing urgent requests;
- – Boosting client satisfaction with about 20% reduction in administrator time per patient, leading to more efficient and personalized service;
- – Optimizing doctors' schedules and increasing revenue by an average of 8% through improved appointment management and streamlined processes;
- – Improving data gathering, processing, and storage for both doctors and patients;
- – Attracting new patients while increasing client retention rates.
“Our team utilized industry best practices and expertise to bring this unique project to life. By implementing fully automated CI/CD and supporting multiple environments, we were able to streamline our development process and deliver a high-quality solution. Additionally, we utilized domain-driven design principles to ensure that the solution was optimized for our client’s specific needs. Throughout the project, we maintained open communication with all stakeholders, fostering a collaborative environment and ensuring that everyone was aligned towards our shared goals.”